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Frequently
Asked Questions
1. What issues facing pharmacies does the PickPoint
product line address?
2. How does PickPoint's product line increase
pharmacy efficiency?
3. What are the key features that PickPoint's product
line offers?
4. What is the installation process?
5. Can I purchase or lease the models, and
if so, what types of programs do you offer?
6. What kind of ROI (return on investment)
can I expect?
7. How many prescriptions can a pharmacist
dispense using a PickPoint cabinet?
8. Are the systems easy to use?
9. What are the construction requirements?
10. What about customer service and support?
11. What about patient information security?
12. What does a full PickPoint product package
include?
13. What is the dispensing time?
14. How much time does installation require?
15. Will my Pharmacy Management System
be compatible with the PickPoint System?
16. What is the time frame for delivery
after my order is placed?
17. Do you have a GSA or FSS contract?
18. Can Service Agreements be purchased?
19. Can more than one PickPoint model be
used in a single location?
1.
What issues facing pharmacies will PickPoint's product line
address?
PickPoint's product line addresses:
Shortage of labor, i.e. pharmacists and pharmacy technicians
Increasing labor costs
Escalating prescription volume
Prescription dispensing errors and associated liability
Patient counseling
Customer service
Pharmacy staff job satisfaction
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2.
How does PickPoint's product line increase pharmacy efficiency?
By streamlining the fill and dispense process, eliminating
repeated retrieval, pouring, filling, capping and restocking
of medications the entire refill process is reduced dramatically,
allowing pharmacy staff to concentrate on other areas.
Improves Customer Service by freeing staff from tedious non-customer-interaction
tasks, allowing for more customer-counseling and increased
patient compliance.
Increases overall efficiency by improving inventory control
and replenishment forecasting. Pharmacists are able to track
their inventory via built in tables and replenishment
reports, alerting the pharmacist when a specific medication
is running low, thus allowing better inventory management.
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3.
What key features does PickPoint's product line offer?
Flexible integration - The FlexWare software seamlessly interacts
with your pharmacy management software platform and workflow.
No integration is necessary as FlexWare is a stand-alone dispensing
and reporting application residing on the PickPoint provided
compact workstation.
Flexible configuration -- PickPoint products are modular and
can be configured to handle most items on your formulary.
Flexible pricing -Available at a very competitive price for
lease or purchase.
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4.
What is the installation process?
Prior to installation you are provided with prepack labels
based on your supplied formulary. These labels are returned
to you and placed on the meds to be stored in the PickPoint cabinet.
During installation, your labeled, prepackaged medications
are physically loaded into the cabinet. The inventory tracking
is initiated by scanning the prepack label with the NDC/DIN
barcode.
The installation process takes about three days: one to two
days of actual installation and one day of training.
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5.
Can I purchase or lease the models, and if so, what types
of programs do you offer?
Yes, you can purchase or lease.
We offer two lease programs.
$1.00 Purchase Option Lease: This purchase option is more
like a conditional sale than a lease: however, you may be
able to take the depreciation benefits for tax purposes. You
would own the equipment at the end of the lease term
FMV Purchase option Lease: This purchase option is known as
a tax lease as the intent is not necessarily to own, but to
gain benefits of the equipment in exchange for a low monthly
payment. The purchase option at the end of the lease term
is 10% of the financed amount. In addition, you may be able
to expense 100% of each monthly payment off your company's
pre-tax income, reducing its tax liability.
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6.
What kind of ROI (return on investment) can I expect?
The average return on investment for most community pharmacies
is one year or less.
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7.
How many prescriptions can a pharmacist dispense using a PickPoint System
model?
The PickPoint Lx and LxS
hold as many as 121 SKUs.
With an average of 12 items per SKU for a potential inventory
of 1,452 unit-of-use prescriptions.
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8. Are the systems easy to use?
Yes. The software program is designed to make every task easy
and straightforward, guiding you through every step. An illustrated
user's manual is provided.
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9.
What are the construction requirements?
With a footprint of under 10 square feet and some models less
than 3 square feet, each model is designed to fit into
most locations, usually with little or no space reconfiguration.
We work with your pharmacy staff to position the system in
the best possible location. To view the different models and
footprints, go to our Products page.
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10.
What about customer service and support?
Our customer service is as important as the product we sell.
Response time is immediate via our toll-free customer service
line at 800-636-1288. If the problem cannot be directly resolved,
on-site service is guaranteed within 24-48 hours.
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11.
What about patient information security?
The PickPoint System maintains no patient information due to
its "interaction" rather than integration, and poses
no HIPAA patient data security issues.
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12.
What does a full product package include?
A complete package would consist of:
1. A Model Lx or LxS
2. One thermal printer and label/ribbon kit for producing
the prepack labels
3. A Dell workstation and Dispense Controller
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13. What is the dispensing time?
Less than five (5) seconds.
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14.
How long is the installation?
Installation and full site training normally require 3-4 days.
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15.
Will my Pharmacy Management System be compatible with the
PIckPoint System?
The PickPoint System is compatible with any Pharmacy Management System
software provided the system is able to generate and print
a label with the NDC/DIN and quantity in one continuous barcode.
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16. What is the time frame for delivery after my order
is placed?
Typically
systems are shipped within three (3) weeks after receipt of
order. Shipments are FOB Corona, CA. Orders for delivery outside
the lower 48 will require additional shipping time.
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17.
Does PickPoint have a GSA or FSS contract?
Yes,
we have an FSS contract, V797P-4257A
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18.
Can Service Agreements be purchased?
Yes. The first year of service is included in the price of the system. Renewal of the SA is yearly.
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19.
Can more than one PickPoint model be used in a single location?
Yes. In fact, multiple cabinets can be "daisy-chained"
for even greater efficiency and inventory control.
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